Last updated 27 October 2026
At House of Gray, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us through our online channels.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, and shipping or billing address.
- Order Information: Details of your purchases, payment status, and delivery preferences.
- Device and Technical Data: IP address, browser type, device details, and website usage information, where collected.
- Communication Data: Messages, feedback, or inquiries you send to us through email, Instagram, or other available online channels.
We collect this information when you place an order, contact us, use our website, or otherwise interact with House of Gray.
2. How We Use Your Information
We may use your personal information to:
- Process, confirm, and deliver your orders.
- Respond to your inquiries, requests, and customer service needs.
- Send order updates and other relevant communications.
- Send promotional offers or marketing communications where you have consented or where permitted by applicable law.
- Improve our products, website, customer experience, and services.
- Maintain business records and comply with legal or regulatory requirements.
House of Gray does not sell or rent your personal information to third parties.
3. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction.
Access to personal information is limited to those who need it for legitimate business purposes, such as processing orders and providing customer service.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
4. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, remember preferences, and understand how visitors interact with our website.
You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.
5. Third-Party Services
House of Gray may use trusted third-party service providers to support our business, including:
- Payment processing services.
- Courier and delivery companies.
- Website hosting and e-commerce services.
- Website analytics or marketing tools, where applicable.
These providers may process relevant information as necessary to perform their services. Their use of your information is subject to their own privacy policies and practices.
6. Your Privacy Rights
Subject to applicable laws and regulations, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, where applicable.
- Withdraw consent for marketing communications at any time.
To make a privacy-related request, please contact us through our official email or Instagram account.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, business recordkeeping, and legal or regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete it or otherwise handle it appropriately.
8. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address and delete the information where appropriate.
9. Updates to This Policy
House of Gray may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle your personal information.
10. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact House of Gray through our official online channels.
Email: [Insert business email]
Instagram: [Insert Instagram handle]
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