Shipping Policy

At House of Gray, we believe your shopping experience should be effortless from the moment you place your order to the moment your pieces arrive.

As an online-only clothing brand, we are committed to ensuring that your orders are delivered safely and conveniently to your doorstep.

Please read our Shipping & Delivery Policy carefully before placing an order.

1. Delivery Coverage

House of Gray currently offers online shopping and delivery within Sri Lanka.

All orders placed through our website will be delivered to the address provided by the customer during checkout.

Please ensure that your delivery information, including your name, contact number, and delivery address, is accurate and complete.

2. Delivery Charges

Delivery charges are calculated based on the weight of your order and the delivery destination.

• Orders weighing up to 1KG will be subject to the standard delivery charge.
• Orders exceeding 1KG will be subject to an additional delivery charge for every additional 500g.

The applicable delivery charge will be communicated to the customer before the order is dispatched.

3. Delivery Timeframes

We aim to deliver your orders within the following timeframes:

• Deliveries outside the Colombo 1–15 area will take approximately 3–7 working days from the date of order placement.
• Deliveries within Colombo 1–15, suburbs, and outstation areas will not be made on Sundays.
• Orders placed on public holidays will be processed for delivery on the next working day.

Please note that delivery timeframes are estimates and may vary depending on the destination, courier availability, public holidays, or unforeseen circumstances.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders.

For COD orders, our delivery agent will contact you prior to delivery to inform you of the expected delivery time.

Customers are kindly requested to ensure that they are available to receive their orders and make the payment at the time of delivery.

5. Delivery Address & Contact Information

Customers are responsible for providing accurate delivery details when placing an order.

House of Gray will not be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

If you need to update your delivery details after placing an order, please contact us as soon as possible through email or Instagram.

We will do our best to accommodate the request before the order is dispatched.

6. Delayed or Unsuccessful Deliveries

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including courier service disruptions, adverse weather conditions, public holidays, or other unforeseen events.

If a delivery attempt is unsuccessful, the courier may contact the customer to arrange a suitable delivery time, subject to the courier's procedures.

7. Order Dispatch

Once your order has been processed and prepared for dispatch, it will be handed over to our delivery partner.

Please note that delivery timeframes begin from the date of order placement and may vary depending on the order processing and dispatch requirements.

8. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us through:

Email: [Your business email address]

Instagram: [Your Instagram profile]

We will be happy to assist you.